Get in Touch With Us
Got a question about how this site works, spotted something that needs updating, or want to tell us about a casino we should be looking at? This page explains how to reach the team behind Non Gamstop Casinos and what we can actually help with.
The Best Way to Reach Us
Email is the quickest and most reliable route. Send your message to [email protected] and a member of the team will read it personally. We don't run an automated helpdesk, so replies come from someone who has actually looked at what you've asked.
A little context helps us help you faster. Let us know whether you're asking about a specific brand, a review, a technical issue with the site, or something else entirely, and we'll get your message to the right person straight away.
What We Can and Can't Help With
We're an independent research and comparison site. That shapes what we're able to do when you get in touch.
- Site content questions — if a review, offer detail, or comparison table on carp-lakes.co.uk seems unclear, out of date, or worth a second look, tell us. We check our pages regularly and reader flags are genuinely useful.
- Corrections — bonus terms and offer values change often at the operators we cover. If you've noticed a figure that no longer matches what a casino is advertising, let us know which brand and page, and we'll verify it.
- General feedback — thoughts on how we rate and rank sites, or a brand you think deserves a closer look, are welcome.
- Account or payment disputes — we don't operate any of the casinos listed on this site and can't access accounts, process withdrawals, or resolve disputes with an operator. Those matters need to go directly to the casino's own support team, since we have no visibility into individual player accounts.
- Support around gambling habits — if you or someone close to you is finding it difficult to control their gambling, please mention this in your message. We can point you towards general guidance, though we'd always encourage speaking to a dedicated support service directly, as they're better placed to help than we are.
What to Include for a Faster Reply
If your message relates to a specific offer or operator, it helps to include:
- The name of the casino you're asking about
- The page or offer you're referring to (a short description is fine)
- What you'd like us to check, correct, or clarify
This isn't required, but it does mean fewer back-and-forth emails before we can act on what you've told us.
How Long a Reply Takes
We aim to respond within a couple of working days. During busier periods it can take a little longer, particularly if your query needs checking against an operator's current terms before we reply. We'd rather send you an accurate answer a day later than a quick one that's wrong.
Before You Write In, You Might Find Your Answer Already
Many of the questions we receive are already covered in detail elsewhere on the site. If you're weighing up which operator to try, our page on trusted non GamStop casinos in the UK covers how we assess and rank the sites listed here, including how bonuses, payment methods and game libraries compare across brands. It's often the fastest way to get an answer without waiting for a reply.
A Note on Independence
Non Gamstop Casinos is a comparison and review resource, not a casino operator, payment processor, or regulator. We're not able to intervene in a dispute between a player and a gambling site, but we do take reader feedback seriously when it comes to keeping our own content accurate and useful. If something you've experienced at an operator we cover doesn't match what we've published, we want to hear about it so we can look again.
All content on this site is intended for adults aged 18 and over. Thank you for taking the time to visit — we look forward to your message.